Industrial Operations

Being efficient and driving performance despite uncertainty and complexity

In addition to managing maintenance responses and the spare parts Supply Chain, after-sales service and in-service support call for efficient industrial operations: parts repairs and repair or refurbishment of finished products or subassemblies.

Context and challenges

The key issues concerning these industrial operations are radically different from those relating to series production:

  • Parts repairs:
    • Procedures for repair are only determined once the initial inspection has been completed. Hence, these operations are scheduled using dynamic procedures and by adopting a finite-capacity project management approach more
  • Scheduling processes must allow for the forward-looking quantification of the resources to be allocated, in a context where demand is erratic and only becomes fully clear at the last minute
  • Push or pull flows must be defined. They must be consistent with the management of parts
  • Refurbished parts are quantified according to the length of the repair cycles. Therefore, turnaround time must be shortened, both in terms of reverse logistics and the time taken to perform repairs (lean repairs, production flow streamlining, bottleneck management, and prioritization)
  • The coexistence of new and repaired parts must be carefully controlled to prevent overstocking and stock-outs
  • The replacement or repair policy must be defined according to economic criteria that demand a thorough knowledge of the structure of operational costs
  • Repair or refurbishment of finished products or subassemblies is generally subject to the same problems, plus a few more specific points:
    • Scheduling processes must allow for rapid responses with short turnaround times, based both on available capacity and the availability of new and repaired parts
    • Diversity of the configurations of the installed equipment must be managed (knowledge of the equipment, need for new configurations, etc.)
    • Pool of finished products or subassemblies must be sized accordingly and placed in the distribution network in order to support even the most demanding service offerings
    • When part of an installed equipment base is refurbished, the operations schedule must take account of the relevant operational constraints


How can Argon Consulting help you?

Argon Consulting helps its customers to optimize their industrial repair operations. We provide support from the diagnostics phase and the definition of target areas and measures, to assisting with their operational implementation, as follows:

  • Definition and implementation of Supply Chain planning processes, organization, and the roles and responsibilities involved
  • Assistance with the implementation of IT system tools
  • Definition of repair policies
  • Lean repair initiatives, production flow streamlining, shortening of repair or refurbishment cycles
  • Management of inventory of new and repaired parts
  • Improvement of reverse logistics 
  • Definition of methods for managing configurations (knowledge of the installed equipment, anticipating the need for support, changes to configurations, etc.)

Case Studies

Improvement of management practices of maintenance interventions and spare parts stock management